Privacy Policy & GDPR


This Privacy Policy applies to Realworld Capital Management Ltd. (along with all subsidiaries, affiliates, successors and assigns thereof, referred to hereinafter collectively as “Realworld Capital ”, “we”, “our” and/or “us”), our websites and services. Realworld Capital knows that you care how information about you is used and shared, and we appreciate your expectation that we will do so carefully and sensibly. By visiting this or another website where Realworld Capital is referenced and displaying this Privacy Policy or a link thereto (a “Website” or collectively “Websites”), or by otherwise interacting with Realworld Capital, you agree to accept the practices described in this Privacy Policy.

This Privacy Policy is further subject to the Realworld Capital Services Agreement related to the Realworld Capital services you utilise and/or purchase. For questions on this Privacy Policy, please contact our team via the contact information found on this Website. Realworld Capital values your privacy and is dedicated to protecting your personal information and providing you with notice about what personally identifiable information we collect and how it is used, what choices you have regarding the collection, use and distribution of that information, the security procedures we implement to protect that information and what access you may have to correct any inaccuracies in the information we have collected from you.


We receive and store any information you enter on our Websites or give us in any other way, such as via telephone, electronic mail, online or otherwise. For example, this information may be collected when you contact us for customer support.

Types of information we gather are as follows:

Contact Information

We collect and retain personal contact information that you submit to us voluntarily and this includes, but is not limited to, your name, mailing address, web address, telephone number, and e-mail address. This information may include your full name, mailing address, phone number, email address, and, where provided, your fax number. Such contact information may be used, for example, to communicate with you when necessary with respect to transactions. Additionally, we may collect contact information provided to us during any correspondence relating to customer support, as well as in connection with products and services offered on our Website.

Financial Information

We collect and retain certain financial information from when you agree to our Introducer Agreement. We may require your bank details billing address before we sign our Introducer Agreement contract. . We will not sell, share or rent any financial information collected from you except as disclosed in this Privacy Policy or as necessary to fulfil any order for our products or services.

Demographic Information 

We may collect and store anonymous demographic information (such as your postcode, gender and age), and use this data to tailor your experience on our Websites, although we are highly unlikely to do so. We may provide content that we think you might be interested in, perform general improvements to the Website, and display the content according to your preferences. Such demographic information may be shared with partners, market researchers and other third parties on an aggregate, non-personally identifiable basis. No personally identifiable information will be linked to such aggregated demographic information that is shared with third parties.

Other Information

We collect and store certain types of information whenever you interact with us. Additionally, we log IP addresses (a unique number assigned to every computer on the Internet) in order to improve security, analyse trends and administer the Website.

We may use such information for marketing purposes, and to send information to you that we believe might be of interest. In addition, such information may be shared with partners, market researchers and other third parties on an aggregate, non-personally identifiable basis. No personally identifiable information will be linked to such aggregated information shared with third parties.

We may supplement the information you provide us by acquiring publicly or commercially available information as available in the public domain or from third parties, for instance, to verify your address or to update your information and to create a profile of your preferences. We tie your personally identifiable information to information in the profile, in order to improve the content of the Website for you or to inform you about products or services that we think will be of interest to you. From time to time, we may also ask you to participate in surveys or other communications conducted by us or third parties designed to help us improve the Websites or the products or services we provide.

Cookies: The Website uses “cookies” for such purposes as enhancing your online experience, by making it easier for you to navigate through the Website and making certain features work better. Cookies are text files which are commonly deposited by websites on a user’s hard drive when the user visits a website. The file identifies a user’s computer and can record the user’s preferences and other data about the user’s website visit. We do not extract information about individual users during this process. Your web browser may enable you to disable cookies, but please note that certain services may not function correctly without it and your experience on our Website may be hindered.

Third Party Cookies: We may use third-party advertising companies to serve ads on our behalf across the Internet. These companies may collect and use information about your visits to this and other websites and your interaction with our products and services in order to provide advertisements about goods and services of interest to you. However, no personally identifiable information (such as your name, address, email address or telephone number) will be connected with such information. They may use information about your visits to this and other websites to target advertisements for goods and services and may be used to keep track of user response to each advertisement. These targeted advertisements may appear on our Website or on other sites that you visit. The anonymous information is collected through the use of a pixel tag or cookies, which are industry standard technologies used by most major websites. If you do not want such companies to collect this information you may opt out.

To learn more about the use of this information or choose not to have this information used by certain third-party advertising partners, please visit the Network Advertising Initiative at Please note that if you delete your cookies, use a different browser or buy a new computer, you will need to renew your opt-out choice.

Web Beacons: The Website may contain electronic images (called a “single-pixel GIF” or a “web beacon”) that allow a website to track the effectiveness of marketing campaigns. No personally identifiable information will be transmitted via web beacons.

Telephone Recording and Monitoring: To ensure Realworld Capital clients receive quality service, Realworld Capital may at some point in the future select phone calls for recording and/or monitoring. These calls, between Realworld Capital clients (or potential clients) and employees, are evaluated by the Realworld Capital management team. This is to guarantee that prompt, consistent assistance and accurate information is delivered in a professional manner. In contacting Realworld Capital, or establishing a relationship with Realworld Capital, or by otherwise utilising any Realworld Capital’s products or services, you hereby consent to any such call recording and/or monitoring.


Our Use

We receive and store any personal information you enter on our Website or give to us voluntarily in any other way and may use it to contact you from time to time. We take steps designed to ensure that only the employees who need access to your personal information to fulfil their employment duties will have access to it.

By registering on a Website and providing your telephone number, you agree that this action constitutes a purchase, enquiry and/or application for purposes of telemarketing laws. Regardless of the fact that your telephone and/or cell number may be listed with the TPS, you are providing your express written consent to receive future information (including telemarketing) about products and services from us and/or our affiliates, and you hereby agree and consent to our contacting you using the information you have provided and will provide to us. This means we may contact you by e-mail, phone and/or cell number (including use of automated dialling equipment and/or pre-recorded calls), text (SMS) message, social networks or any other means of communication that your wireless or other telecommunications device may be capable of receiving (i.e. video etc). We may also send you information or offers from time to time to the postal address or email address we have on file (as further outlined in this Privacy Policy). You further acknowledge that you are not required to agree directly or indirectly or enter into an agreement regarding our telemarketing efforts as a condition of purchasing any goods or services from us or our affiliates.

Electronic Mail

From time to time, Realworld Capital may use your personal information to contact you by electronic mail concerning our activities or financial product introductory services. If you receive an email from us and for whatever reason, you do not with us to engage with you, please inform us by return email.

By providing us with your email address, you consent to receiving communications from us electronically and all notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Service-Related Uses

We may use your personal information to contact you about the goods or services you have purchased from us, or for other purposes in which you have expressed an interest, for example, if you have contacted customer service or made an enquiry. We will also provide you with service and account related announcements. For instance, if the delivery of a service or product is delayed we might send you an email, or other message, or if there is some service issue with something you might have ordered. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to cancel your engagement or offer of services with us.

Protection of Realworld Capital and Others 

We may release account and other personal information when we are required to do so by law, court order, subpoena or other government or law enforcement authority or regulatory agency, including ICANN, in order to enforce or apply our Services Agreement or other agreements, or when we believe in good faith that disclosing this information is necessary or advisable, including for example, to protect the rights, property, or safety of Realworld Capital, our users or others.

This includes exchanging information with other companies and organisations for fraud protection, credit risk reduction or other similar purposes. Sites other than from Realworld Capital or Realworld Capital Management Ltd have no control over, and is not responsible for, the privacy policies or information gathering practices of other websites, including those to which we may link and those which may link to us.

We strongly recommend that you review the privacy policies of every online service you use before submitting any personal information and direct any concerns to the site administrator of that website.


We keep information only for as long as we need it to provide you services, manage our business or as required by law or contract. Where you have a contract or Introducer Agreement in place with us, we will retain your data for the length of the contract, and will further retain that information for a time period consistent with our legal or regulatory responsibilities, after you terminate all your services with us to resolve disputes, enforce our relevant Service Agreement, and to adhere to the technical and legal requirements and constraints related to the security, integrity and operation of the Website. If you have any questions about how long we will keep your specific data, please contact us.


We work to protect the security of your financial information during transmission by using Secure Sockets Layer (SSL) software, which encrypts the information you input on the Website. However, no method of transmission over the Internet or method of electronic storage is completely secure and we cannot guarantee its absolute security. You can further help to ensure your security by taking a few simple precautions. For instance, it is important to protect against unauthorised access to your computer, and to be sure to sign off when you are finished using a shared computer.


Realworld Capital Management Ltd assumes no responsibility or liability with regard to any theft, loss, alteration or misuse of personal or other information lawfully provided by Realworld Capital Management Ltd to third parties, or with regard to the failure of any third party to abide by this privacy policy or such third party.


If you have questions or concerns regarding this Privacy Policy, you can contact us by writing to us at or by mail to Compliance Officer, 1st Floor, 22a St James’s Square, London SW1Y 4JH.


Please read these terms and conditions carefully before using this site:

This Website is operated by Realworld Capital Management Limited (“Realworld Capital”). The company is registered at: C/O TC-Group London Ltd, Mutual House, 70 Conduit Street, London, England W1S 2GF. Company no. 08688287. Realworld Capital Management Limited is authorised and regulated by the Financial Conduct Authority, FRN: 623765.

Use of this website is offered to you, the user, conditionally on your acceptance without modification of these Terms & Conditions. As a user, you agree to comply with them and we recommend that you print a copy of these terms for future use. If you do not agree to these terms of use, please leave the Website immediately and do not visit or use the Website.

To contact us, please email or telephone us on 0203 823 3700.

There are other terms that may apply to you.

These terms of use refer to the following additional terms, which also apply to your use of our site:

Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate. Our Acceptable Use Policy, which sets out the permitted uses and prohibited uses of our site.

When using our site, you must comply with this Acceptable Use Policy.

We may suspend or withdraw our site.

Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

You must keep your account details safe.

If you are provided with a piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

Intellectual Property Rights 1.1: The intellectual property rights (including, but not limited to, copyright, registered designs, trademarks, downloads and database rights) in the contents, information and computer files comprising the Website, or found at the Website, from time to time (‘the Contents’) are owned by, or are licensed to, Realworld Capital.

Nothing in these terms of use transfers to you any rights of ownership of such intellectual property rights or constitutes a licence to use such intellectual property rights other than to the extent expressly set out in these terms of use. Realworld Capital is the owner or licensee of all the intellectual property rights on this site and of the material published on it.

You may copy the Contents for your personal and non-commercial use, as long as you do not remove any product identification, copyright notices or other notices from the Contents, or any copies of them, which you make. You may print off one copy and you may download extracts of any page of this site for personal sue and you may draw the attention of others within your organisation to the content posted on this site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

You may not copy, modify, distribute, display, perform, create derivative works from, transfer or sell any information, products or services obtained from Realworld Capital whether printed, audio, visual, radio, electronic, email forwarding, TV, satellite, digital transmission, scanned, website re-cycled or any other form of material for any commercial purpose, except where agreement is expressly given by Realworld Capital. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

The Website and the Contents may contain/display: (i) trademarks that are not owned by Realworld Capital Management Limited; (ii) devices or logos that are protected by copyrights that are not owned by Realworld Capital (together “Third Party Marks”) notwithstanding Clause 1.1 Realworld Capital does not make any claim of ownership in relation to any Third-Party Marks. Use of a Third-Party Mark in the Website, the Contents, does not constitute endorsement of the relevant owner of such Third-Party Mark.

All rights not expressly granted are reserved by Realworld Capital Management Limited.

As a condition of this Website, you warrant to Realworld Capital that you will not use this Website for any purpose that is unlawful or prohibited by these Terms & Conditions or by our Acceptable Use Policy.

Any information found on this Website is intended for guidance only and the information on this site is not intended to amount to advice on which you should rely. Realworld Capital cannot be held accountable for any information that is found to be incorrect at a later date.

You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

Website Links 

Realworld Capital may provide links from time to time from the Website to World Wide Web sites operated by third parties (“Third Party Websites”). Links to Third Party Websites are provided for your convenience and reference only. Realworld Capital is not responsible for the management and control of Third-Party Websites and does not necessarily endorse, support or recommend the views expressed in such Third-Party Websites. We have no control over the contents of those sites or resources.

Realworld Capital is not responsible for the contents of other World Wide Web sites or pages, which provide a link to the Website. Realworld Capital shall have no liability in respect of such other World Wide Web Websites, or pages.

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy. If you wish to link to or make any use of content on our site other than that set out above, please contact:

Website Performance & Computer Viruses 

Realworld Capital reserves the right at any time and without further notice, to change the Website and the Contents and/or the terms of use, which apply to the use of the Website.

Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

We may update and change our site from time to time to reflect changes to our products, services, our users’ needs and our business priorities. We will try to give you reasonable notice of any major changes.

Realworld Capital excludes to the fullest extent permitted by applicable law all liability resulting from access to and/or use of the Website or the Contents or third-party Websites.

Realworld Capital does not warrant that the operation of, and access to, the Website, the Contents and/or third-party Websites shall be error free or uninterrupted or that any errors in relation to the same shall be corrected.

The Website and the Contents are provided on an ‘as is’ basis and Realworld Capital excludes to the fullest extent permitted by applicable law: – (i) all implied warranties, implied undertakings, implied representations, and/or implied conditions relating to the Website, the Contents, and/or third party Websites; and (ii) all liability resulting from access and/or use of the Website, the Contents, and/or third party Websites.

No reliance should be made on any of the statements made within the Website (other than these terms of use and Realworld Capital Management Limited Privacy Policy, the Contents, and/or third-party Websites. Realworld Capital Management Limited excludes to the fullest extent permitted by law all liability resulting from any such reliance.

Realworld Capital Management Limited shall have no liability to you for any indirect loss, special loss, incidental loss, consequential loss or damage, loss of profits, loss of contracts, loss of customers, loss of business opportunities, loss of employees, loss of data, loss of goodwill, loss of revenue, loss resulting from a work stoppage, and/or losses from a failure to realise anticipated savings, (in each case) to the extent arising from your access to use of, or your inability to access and/or use, the Website, the Contents, and/or third party Websites.

Realworld Capital will use reasonable endeavours to ensure that the Website and/or the Contents do not contain or spread any viruses or other malicious code. We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored, or any server, computer or database connected to our site.

You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Realworld Capital excludes to the fullest extent permitted by applicable law all liability in connection with any damage or loss caused by computer viruses or other malicious code originating, or contracted, from the Website, the Contents, and/or any third-party Websites.

Whenever you make use of a feature that allows you to upload content to our site, or to contact other users of our site, you must comply with the content standards set out in our Acceptable Use Policy.

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us [and other users of our site] a limited licence to use, store and copy that content and to distribute and make it available to third parties.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.

You are solely responsible for securing and backing up your content.

Indemnity Clause

You hereby indemnify Realworld Capital on demand against all loss, damage, liability and/or expense (including, but not limited to reasonable legal costs and disbursements) incurred or suffered by Realworld Capital to the extent arising from either: (i) your breach of these terms of use; (ii) your use of the Website and the Contents. The foregoing provisions of this Clause shall not apply to the extent any such loss, damage, liability or expense arises as a result of Realworld Capital breach of these Terms and Conditions.

Our responsibility for loss or damage suffered by you, whether you are a consumer or a business user:

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

If you are a business user:

We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.

We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: use of, or inability to use, our site or use of or reliance on any content displayed on our site.

In particular, we will not be liable for: loss of profits, sales, business, or revenue, business interruption, loss of anticipated savings, loss of business opportunity, goodwill or reputation, or any indirect or consequential loss or damage.

If you are a consumer user:

Please note that we provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation.

Privacy Policy & General Data Protection Regulation 2018

At Realworld Capital we are highly mindful of the need to respect your personal information. Please see our Privacy Policy for further details.

Under General Data Protection Regulation, you may request details of personal information we hold about you, or alternatively you may wish to be removed from our mailing lists. In both events, please send such requests to:

In Writing:

Attn: Compliance Team, Realworld Capital Management Ltd

TC-Group, Mutual House, 70 Conduit Street W1S 2GF

By email:

Applicable Law. The Website originates from, and is maintained in, the United Kingdom. England & Wales. Realworld Capital makes no representations regarding the legality of access to or use of the Website and the Contents from/in other countries. Any export or use of the Contents by you must be in compliance with all UK export laws and regulations in effect at the time of such export or use and is limited as described above (Intellectual Property Rights).

Terms of Use 

If you are accessing the Website from outside the United Kingdom then you do so at your own risk. You are responsible for compliance with any applicable laws of the country from which you are accessing the Website.

These terms of use shall be governed by and construed in accordance with the laws of England & Wales. The English and Welsh courts shall determine any disputes relating to your access to and use of the Website.

You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland. If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Severability: If any court of competent jurisdiction finds any provision of these terms of use to be void or unenforceable for any reason, such provision shall be ineffective to the extent of the courts finding without affecting the validity and enforceability of any remaining provisions. If you have any questions about the terms of use, please use the “Contact us” section of this website.

Acceptable Use Policy 

This acceptable use policy sets out the terms between you and us under which you may access our website (our site). This acceptable use policy applies to all users of, and visitors to, our site.

Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplements our Website Terms and Conditions. is a site operated by Realworld Capital Management Ltd (we or us). We are registered in England and Wales under company number 08688287 and we have our registered office at Mutual House, 70 Conduit Street, London W1S 2GF (C/O our auditors TC-Group)

Our offices are located at: 1st floor, 22a St James Square, London SW1Y 4JH.

Prohibited Uses

You may use our site only for lawful purposes. You may not use our site:

  • In any way that breaches any applicable local, national or international law or regulation.
  • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
  • For the purpose of harming or attempting to harm minors in any way.
  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam)
  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

  • Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our Terms and Conditions.
  • Not to access without authority, interfere with, damage or disrupt:
  • any part of our site
  • any equipment or network on which our site is stored
  • any software used in the provision of our site
  • any equipment or network or software owned or used by any third party.

Suspension and termination 

We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this acceptable use policy constitutes a material breach of these terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

  • Immediate, temporary or permanent withdrawal of your right to use our site.
  • Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.
  • Issue of a warning to you.
  • Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
  • Further legal action against you.
  • Disclosure of such information to law enforcement authorities as we reasonably feel is necessary. We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

Changes to acceptable use policy 

We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.